The Helping Hand Bros - Pledge
As an employee of The Helping Hand Bros, I promise I will use my skills and all my technical expertise to diagnose the customer's problem as quickly as
possible, while keeping them informed of my progress at all times. I will
provide each and every customer, no matter what the problem is, with all their options, allowing them to make the repair or replacement decision that is right for them.
I will hereby take personal responsibility for the customer's satisfaction; I will follow all company policies and procedures at all times. I promise to be honest, ethical and to do the right thing. I will never mislead or offer the customer a service or product they do not need or want.
I will ask the customer at the end of the transaction if they are satisfied with the service I provided them. I will also do everything in my power to make sure every customer is 100% satisfied with my clean, fast and professional service.
I will always inform the customer that they are helping others by doing business with our company.
THIS IS MY PROMISE TO MYSELF, TO MY COMPANY AND TO MY CUSTOMER.